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hozah - Junior TechOps Engineer

Remote - UK3d ago

Remote Junior EMEA Junior Engineer SQL Jira Documentation

Requirements

• This is a junior role. We care more about fundamentals, honesty and appetite to learn than years of experience. • Around 1–2 years of hands-on experience in IT support, infrastructure or technical operations, or strong fundamentals you can demonstrate from projects, a home lab or study. • Networking basics you can explain in plain English: what a switch and a router do, what an IP address is, what a VPN is for. • A structured instinct when something goes offline: check power, check the network, check the device, in that order. • Some awareness of APIs and SQL. You do not need to be fluent; knowing what they are and wanting to use them is enough. • Solid Windows knowledge: event logs, command line, system configuration. • Organised, reliable and calm when something breaks on a live site. • WHAT THIS ROLE ISN'T • Corporate IT support. The users of our systems are cameras and cars, and the work is looking after a distributed technology estate. • A narrow role. You will touch hardware, networking, software and data in the same week. • A dead end. The team is growing, the estate is growing, and there is a clear path to more senior TechOps work as you develop.

Responsibilities

• Monitoring the health of cameras, kiosks and network equipment across 150+ car parks, and acting when something looks wrong. • Diagnosing and fixing faults across devices, networks and our backend platform, working through problems methodically. • Preparing, configuring and shipping hardware for new sites, and supporting site launches. • Keeping inventory, configuration records and documentation accurate and up to date. • Managing your tickets in Jira with clear notes, sensible prioritisation and proper follow-through. • Learning constantly: from the TechOps team, from our developers, and from the estate itself.

Benefits

• 4 days a week in our Croydon office, 1 day from home, with occasional site visits. • Free breakfast, lunch, drinks and snacks in the office, excellent transport links, and two friendly office dogs. • You will need the right to work in the UK. A full UK driving licence is handy for site visits.