hinge-health - Associate Health Coach, Flex

• Member-Centered Mindset: High emotional intelligence and top tier coaching skills to help members understand the behaviors and lifestyle factors influencing their health, build sustainable habits, and connect them to the Hinge Health program in a meaningful manner. Excellent communicator via live interactions (video visits) and asynchronous in-app messaging. • Quality at Scale: Track record of delivering high quality coaching to a large caseload, consistently meeting metrics for coaching quality, member outcomes, and efficiency. • Adaptability & Initiative: Demonstrates change agility and a growth mindset amidst ongoing coaching practice and program changes in a fast-paced environment. High aptitude for technology, troubleshooting, and learning new features and tools. • AI-Enabled Care: Comfortable working alongside AI-powered tools while maintaining personalized, human-centered communication. Critically evaluates AI-generated outputs, applies professional judgment, and ensures the member experience reflects highest quality standards. • NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited program required • 2+ years experience in health coaching • Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, GI, diabetes, weight loss & nutrition, mental health • Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States • Serve as a visible member of our care team, which requires your name and photograph/likeness to appear in our product and associated marketing materials • Current and foreseeable future state of residence within: • IL (ex Chicago), MD (ex DC Radius), MA (ex Boston Radius), NH (ex Boston Radius), NY (ex NYC Radius), RI (ex Boston Radius), TX (ex Houston), VA (ex DC Radius), WA (ex Seattle Radius), WI (ex Chi Radius), AK, CO, DE, GA, HI, MI, MN, NC, NV, OR, PA, AL, AZ, AR, FL, ID, IN (ex Chicago), IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, ND, OH, OK, SC, SD, TN, UT, VT, WV, & WY. • This role requires you to work within the designated hours of 7am - 9pm PST (regardless of your location). • Ability to work evenings (4pm and later within designated hours). • Able to work weekends • Additional certifications in orthopedics, pain science, women's health or related specialties • Medical fluency in Spanish (written and verbal)