CI Azumano - GDS Script Writer
Requirements
• Extensive knowledge of Worldspan and Travelport Plus. • Optional: Programming skills on platforms that would integrate with multiple GDS systems • Be aware of, and comply with, all corporate policies. • Knowledge of the entire Microsoft Office suite of products • Strong organizational skills required to handle multiple projects and priorities simultaneously. • Must be able to work independently and complete deliverables on time and with the highest level of quality. • Self-starter who takes initiative to proactively identify opportunities. • Positive attitude required • Travel knowledge required • Team player required • Ability to travel for projects or team meetings.
Responsibilities
• Write GDS scripts, test, debug, document and deploy new and modified code. • Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work. • Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines. • Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency. • Develop and maintain a full workflow process map of all scripting including future phases and those under consideration. • Participate in code reviews for adherence to standards and specifications. • Monitor processes for expected performance and respond to errors and emergency problems. • Respond proactively, and in a timely manner, to service requests, project updates and agreed upon requests for information. • Conduct and/or participate in meetings to provide an overview of the scripting systems and processes as needed including the preparation of documentation as required. • Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions. • Provide first level support to various travel technology systems such as GDS password resets, general mid-office support questions, list updates, etc. • Assume additional responsibilities as directed by management.
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