Margaux - Regional Manager, Retail
Requirements
• Champion a best-in-class client experience across all retail locations. • Ensure teams deliver exceptional service that reflects the Margaux brand. • Address escalated customer concerns and identify opportunities to enhance the client journey. • Foster a culture of hospitality, relationship-building, and clienteling • Success Measures • Success Measures • Achievement of regional sales and profitability goals. • Store-level staffing, retention, and employee engagement. • Consistent execution of operational standards. • Inventory productivity and product performance. • Customer satisfaction and service metrics. • Development and advancement of Store Managers and retail talent. • 5-7 years of retail management experience, with at least 2-3 of those years as a store manager or multi-unit leader, preferably within luxury, premium, or specialty retail. • Proven track record of leading teams and delivering strong sales results. • Experience managing hiring, performance management, and employee development. • Strong business acumen with the ability to interpret data and drive performance. • Exceptional leadership, communication, and organizational skills. • Ability to travel regularly between store locations. • Passion for delivering exceptional customer experiences and building strong teams.
Responsibilities
• Leadership & Talent Management • Directly manage and develop all Store Managers within the region. • Lead all store-level recruiting, hiring, onboarding, training, and succession planning. • Build and maintain high-performing teams that embody Margaux’s values and service standards. • Conduct regular performance reviews, coaching conversations, and development planning. • Partner with the People team on employee relations, performance management, and organizational initiatives. • Sales & Business Performance • Own and deliver regional sales goals, profitability targets, and key business metrics. • Analyze sales trends, customer insights, and performance data to identify opportunities and risks. • Develop and execute action plans to drive traffic, conversion, average order value, and client retention. • Hold Store Managers accountable for achieving financial and operational objectives. • Partner with the Vice President of Retail on regional business strategies and growth initiatives. • Retail Operations • Retail Operations • Ensure consistent execution of all operational standards, policies, and procedures across stores. • Maintain excellence in customer experience, visual merchandising, inventory management, and store presentation. • Monitor labor productivity and scheduling to support both business needs and financial goals. • Conduct regular store visits and operational audits to ensure compliance and identify opportunities for improvement. • Lead implementation of new processes, systems, and company initiatives. • Product Ownership • Product Ownership • Serve as the primary retail owner of product performance across all stores. • Monitor inventory levels, assortment productivity, stock health, and replenishment needs. • Partner with Merchandising, Planning, and Operations teams to optimize product placement and availability. • Provide feedback on customer preferences, regional trends, and product opportunities. • Ensure Store Managers maintain strong product knowledge and merchandising standards.
Benefits
• Unlimited Paid Time Off (PTO) policy so you can rest and recharge • Sick leave and paid parental leave • Health, dental, and vision insurance • Employee discount on all Margaux products • A close-knit, mission-driven team culture
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