Canonical - Customer Success - Team Manager
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Requirements
• Excellent academic results at school and university • Bachelor’s or equivalent degree in Business, Communication or STEM subject • Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries • Track record of bringing exceptional Customer Success experience results • Commitment to continuous learning and improvement - curious, flexible, scientific • Creative problem-solving and cross-team collaboration • Experience growing and developing a CSM team • Hands-on approach to using data to drive team activities and continuous improvement • Willingness to travel up to 4 times a year for internal events • Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian will be valued.
Benefits
• We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. • Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues from your team and others • Priority Pass for travel • Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
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