Watershed - Implementation lead

• Own and deliver implementations from kickoff to wrap-up: run discovery, map milestones, manage risks, and drive crisp execution • Serve as the customer’s primary point of contact during implementations, building high‑trust relationships across technical and non‑technical stakeholders • Design out-of-the-box, creative solutions that meet customer needs, leveraging existing product and services and generating insight into potential future needs • Develop a deep understanding of Watershed’s product and services to guide customers on what’s possible and make smart trade‑offs • Conduct enablements for customers on using complex Watershed features • Coordinate internal and customer teams, sequence dependencies, and renegotiate timelines when inputs change • Act as the voice of the customer to product and engineering, surfacing patterns, blockers, and feature requests that inform the roadmap • Build scalable playbooks, tooling, and processes that make implementations faster, more consistent, and measurable over time • YOU MIGHT BE A FIT IF YOU: • Have 3-6+ years in management consulting, solutions, or software implementation, preferably at a B2B SaaS company. You have experience leading customers through complex programs or projects • Take pride in your ability to learn new concepts quickly and thrive operating in a high-volume environment • Love to sweat the details, but are also able to zoom-out and see the big picture • Are a systems thinker who brings structure, clarity, and momentum to ambiguous problems • Are excellent at communicating clearly with technical and non‑technical audiences to introduce new concepts and drive alignment • Love working on multiple workstreams simultaneously, juggling multiple balls and keeping stakeholders accountable • Have a keen eye for identifying risks and drive mitigation plans to keep projects on track • Are an early adopter of AI solutions and excited to use them to drive impact • This position is required to be in person in our London office 4 days per week. • Must be willing to work from an office 4 days per week (except for remote roles) • What’s the interview process like? • It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. • What if I need accommodations for my interview? • At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.