Kota - Implementation Manager

• Experience running multiple customer-facing implementations at once rather than one large programme • Either technical depth, comfortable with APIs and integration conversations, or a strong data and analytics background. We're open on which • A track record of getting things delivered through people who don't report to you • Calm and process-driven, with the judgement to know when the process is in the way • Comfortable in front of customers, including when the news isn't good • Able to hold a date, defend it, and change it early rather than late • Highly organised and proactive - enough to run five things properly rather than five things approximately • Comfortable with pace and with processes that are still being built • Benefits, HR tech, payments, fintech, cross-border or migration experience is a plus. You don't need to know anything about insurance or pensions before you start. • Have Integrity. We care deeply about our why and it won't jeopardise our how. • Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers. • Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner. • Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team's standards. • Play to Win. We exist because we decided to say no to the norm, now we do this everyday. • Our Hiring Process • 1. Recruiter screen, 30 mins. Cover the basics and make sure we're aligned • 2. Competency interview, 45 mins. With our Strategy & Operations Associate • 3. Task, 60 mins. A real implementation scenario. We'll send it in advance and work through it together on the call with GM + 1 • 4. Final, 45 mins. With our CEO and COO