Quince - Customer Experience Specialist - French Bilingual

• Digital Intelligence: Comfortable adopting new tools to enhance service. • Digital Intelligence: • Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions. • Empathy & Brand Ambassadorship: • Ownership: Takes full responsibility for outcomes and anticipates customer needs. • Ownership: • Adaptability: Thrives amid change while maintaining calm and consistency. • Adaptability: • Growth Opportunities • Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness) • Specialist Tracks: • Leadership Tracks: Senior Associate → Team Lead → CX Manager • Leadership Tracks: • Enablement Tracks: Quality & Training or Workforce Management • Enablement Tracks: • High School diploma or GED • Bilingual in French and English - both written and spoken • Minimum 2 years of customer service experience • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload) • 75+ Mbps download / 10+ Mbps upload • Schedule options for this position is  as follows: • 9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat • 9am - 6pm EST on Sun, Mon, Tues, Fri, Sat • 9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs • 9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat • Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. Candidates within 50 km of Toronto must work on-site five (5) days per week; candidates beyond 50 km are eligible for remote work. • This posting is for an existing vacancy.