Geotab - Bilingual Training Specialist (Remote)

• We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Training Specialist who will be responsible for developing and facilitating impactful training programs for our resellers, customers, and employees. In this role, you will identify training needs, build customized learning paths, and deliver a comprehensive curriculum covering the sale, support, and value of Geotab’s product suite — including Marketplace Partner integrations. If you love turning complex technology into clear, engaging learning experiences, and are keen to join an industry leader — we would love to hear from you! • 1-3 years delivering training on variety of modalities. • Fluency in both French and English is required. • Ability to travel up to 10%. A passport is required. • Possesses a strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools. Exhibits a proactive approach to acquiring familiarity with new software, enabling efficient utilization for various tasks and roles. • Good communication skills by clearly and promptly conveying information both verbally and in writing. Demonstrates active listening to fully understand customer concerns and avoid misunderstandings. • Utilizes empathy to connect with customers, understanding their needs and frustrations to offer basic solutions. • Displays patience in handling standard customer interactions, managing confusion or frustration with guidance. • Exhibits adaptability by remaining flexible and composed when dealing with minor surprises or changes. • Manages unexpected behavior in straightforward situations and adapts to moderately changing scenarios. • Maintains a positive and calm demeanor, even in routine stressful situations. • Demonstrates basic conflict resolution skills, de-escalating minor issues and guiding customers to acceptable solutions. • Upholds professionalism while working towards positive outcomes in typical customer interactions." • High attention to detail and strong organizational skills with an ability to plan, prioritize and execute tasks in an efficient manner without sacrificing quality, or accuracy • Proactively identifies and resolves moderate challenges independently. • Demonstrates growing expertise in implementing effective solutions for recurring and emerging issues. Frequently anticipates customer needs and potential problems, working to mitigate issues before tey escalate and providing a higher level of service. • Demonstrates thorough product knowledge to accurately answer questions and provide useful advice, ensuring effective and informed customer service. • Exhibits reliability by consistently delivering dependable service that customers can trust and depend on, fostering a sense of confidence and satisfaction among customers. • Collaborates effectively with colleagues, sharing information and contributing to team discussions to achieve shared goals. • If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. • Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.