• You’ll be regularly talking to customers, hunting for interesting stories to tell, and creative ways to tell them.
• By spending time with customer success and solutions engineering, you’ll add color to our target segments, gaining an intimate understanding of the characteristics that shape what they need from Evervault and how they use us.
• You'll get into the weeds of our solutions with product and engineering, connecting what you know about customers to what's technically possible, so you can show new and existing customers the best way to get value from Evervault.
• Armed with all that research, you'll be creative in how you communicate. Great writing will be a staple, and there will be blogs, social posts, etc. But we want someone who can explore new formats and ways to achieve your goal. Maybe it's hosting customer workshops to share best practices around a common pain point, creating YouTube videos as part of a learning module, or building a benchmark tool using the swathes of payment data we collect.
• 3+ years of work experience. Backgrounds we like include product, product marketing, developer, technical writing, and solutions engineering.
• Technically competent. Ideally, you’ve got a computer science or mechanical engineering-type background, or hobby developer experience.
• Exceptional English writing and speaking skills.
• Thinks like a journalist. You instinctively ask naive questions without embarrassment until you get an answer that is actually interesting.
• Highly creative. Knowing what to say is part of the battle. Figuring out how to say it in a way that’s cool and interesting is something we’re really in the market for. Think Posthog https://posthog.com/ Lite.