endpointclinical - Business Solutions Architect

• Demonstrate strong working knowledge of technologies used in life sciences and clinical trial environments, including RTSM platforms. • Lead requirements elicitation and documentation for assigned initiatives, translating business needs into clear, actionable, and compliant functional requirements. • Facilitate workshops, discovery sessions and process reviews to drive shared understanding of study and system needs. • Collaborate with clients to elicit, analyse, and document system requirements, enhancements and changes throughout the study lifecycle. • Analyse business processes, data flows, and system interactions to ensure alignment between business objectives and technical solutions. • Serve as a subject matter expert on assigned clinical study protocols, supporting studies of moderate to high complexity. • Author clear, accurate, and compliant functional specifications for RTSM systems, including randomization, kit lists, integrations and interfaces. • Partner effectively with internal teams (Project Management, Development, QA, Operations, and Support) to advance initiatives through all phases of the development lifecycle. • Support UAT planning, execution and defect triage, ensuring timely issue resolution and optimal study designs. • Manage requirements changes in line with established governance and escalation processes, ensuring traceability and risk awareness. • Continuously expand knowledge of Endpoint platforms, processes and offerings as they evolve. • Understand and assess the operational and strategic impact of system issues (e.g., unblinding risk, supply shortages, patient randomization or dosing challenges). • Apply and reinforce Endpoint processes while supporting client‑specific study designs and ongoing maintenance. • Collaborate with process owners and provide constructive feedback to improve study maintenance and operational efficiency. • Identify risks and issues early, escalating appropriately based on impact and urgency. • Manage system designs across multiple studies and client templates, ensuring consistency and quality. • Build trust through transparency, accountability and the ability to engage in clear, respectful and constructive conversations when needed. • Perform other duties as assigned, consistent with business needs and the scope of the position. • ## Accountabilities: • Demonstrates timely, accurate and high‑quality delivery of Business Analysis outputs within assigned initiatives. • Is accountable for maintaining clear, complete and traceable requirements that support compliant and effective system designs. • Effectively utilises available resources to support on‑time study delivery while maintaining appropriate oversight and accountability. • Builds and maintains effective working relationships with stakeholders, demonstrating confident facilitation and professional stakeholder management. • Delivers work with a consistent level of reliability, quality and attention to detail, reflecting solid Business Analysis capability and accountability for outcomes. • The Business Solutions Architect is authorised to own Business Analysis deliverables within the assigned scope of work. • Makes analysis and requirements decisions within established frameworks, standards and governance processes, escalating where impact or risk exceeds defined thresholds. • Is authorised to engage directly with business users, subject matter experts and delivery teams to elicit requirements, validate solutions and support study delivery. • May assess and communicate risks related to RTSM system designs, requirements changes and study impacts, providing informed recommendations within established governance and escalation frameworks. • Bachelor's degree or equivalent preferred; appropriate experience in the RTSM industry may substitute for the degree requirement.