rula - Psychiatric Complaints and Grievances Specialist (Remote)

• Active, unrestricted PMHNP license with a minimum of 3 years of outpatient psychiatric practice. Valid CA DEA registration. Current Board Certification as a PMHNP (ANCC or AANP). • 3+ years of previous experience providing comprehensive psychiatric care in a fully remote telehealth setting, including familiarity with the unique clinical and safety considerations of remote practice. • 1+ years of experience in a dedicated quality improvement, chart audit, or peer coaching role, including delivering feedback or education to psychiatric providers- particularly in a 1099 or non-traditional employment model. • Strong written and verbal communication skills, including the ability to deliver empathic, direct, and succinct feedback to peer clinicians and to hold clinical or safety standards under interpersonal or cross-functional pressure. • Proficiency across modern EHR and clinical workflow platforms and comfort learning new systems quickly (e.g., Rula Portal, AMD, Salesforce, Airtable, Looker, Zendesk); strong technical aptitude and adaptability. • Active CPHQ certification (Certified Professional in Healthcare Quality). • Experience using AI or AI-augmented tools in clinical workflows (e.g., AI scribes, AI-assisted chart review, LLM-based workflows) and curiosity about how these tools can enhance clinical quality. • Active PMHNP licensure in multiple states with a preference for Florida, Tennessee, Georgia, and/or New York. • Experience contributing to clinical L&D content such as writing guidance documents, templates, coaching resources, or educational materials for a clinical audience. • We're serious about your well-being! As part of our team, full-time employees receive: • 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Supporting your mental and physical health • Quarterly department stipend: Fun team-building activities or in-person gatherings • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all • Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses • Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend • We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.