Multiverse - Senior Engineering Manager - Enterprise Trust & Reliability
Requirements
• Engineering management at depth. You've managed engineers building and running production systems, and you can speak to the teams you've grown, the delivery you've owned, and the performance calls you've made. • Technical range across both domains. You needn't be the deepest expert in either, but you hold your own with senior engineers on both sides: integration and API design, identity and SSO, and third-party systems on the CTI side; reliability, observability, incident response, and SLOs on the S&O side. You can steer a design review, challenge an estimate, and make a sensible build-versus-buy or sequencing call. This isn't a hands-on coding seat, but it is an engineering one. • Delivery through ambiguity. You've kept teams shipping when the structure wasn't fixed, and can talk to how you balanced pace, quality, and people. • You grow people. Engineers you've coached, mentored, or levelled up, and a real preference for people leadership as the job. • AI-native by default. You work with AI tooling day to day and expect your engineers to, and you can tell AI-assisted speed from AI-shaped slop.
Responsibilities
• You'll own delivery, technical direction, and team health across CTI and S&O: • Lead the engineers. Line-manage the seven-or-so engineers across the two groups: growth plans, coaching, performance, and wellbeing, to a high bar, with no surprises at review time. • Own delivery and technical direction. Partner with the tech leads on architecture, and hold the standard for how the teams design, review, and ship across two quite different technical domains. • Hire and raise the bar. Fill the open seats using our High-Agency & AI-Native question bank and a live AI build stage, and build a team that stays strong as it grows. • Drive an AI-native operating rhythm. Engineers using Claude Code and agentic tooling hard, with tighter discovery-to-build-to-review loops, and you modelling it in how you run the teams. • Own the operational backbone. On-call health, incident practice, and clear, proactive communication when things go wrong, so reliability is a habit rather than a fire drill.
Benefits
• Pre-IPO equity with runway to vest before a potential exit. An AI-native engineering environment built around tools like Claude Code. And dynamic re-teaming: you accumulate breadth across missions rather than depth in one fixed lane, and your development travels with you through every team change. Because this mandate is first-of-its-kind, you're defining how engineering management works here, not stepping into someone else's template. • You want to stay predominantly hands-on in the code (we value and pay the engineering track equally), or you see management as a stepping stone rather than the work itself. • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
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