Figma - Customer Enablement Manager
Requirements
• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS • Excellent communication skills, with the ability to connect with a wide range of customer personas • Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption • A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams • While not required, it’s an added plus if you also have: • Experience using Figma or working with design and collaboration tools • Background in UX/UI, Design Ops, or Frontend Development • At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. • Pay Transparency Disclosure • If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. • Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. • Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
Responsibilities
• Manage the adoption journey for a portfolio of large, strategic customers • Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery • Document proactive engagement strategies as part of high quality, bespoke enablement plans • Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders • Identify and empower internal champions who can advocate for Figma within their organizations • Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration • Deliver live and scalable training sessions customized to customer maturity and needs • Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
Benefits
• $122,000 - $260,000 USD • At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. • We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. • Examples of accommodations include but are not limited to: • Holding interviews in an accessible location • Enabling closed captioning on video conferencing • Ensuring all written communication be compatible with screen readers • Changing the mode or format of interviews • To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. • By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
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