Masabi - Project Delivery Director - Fare Payment Modernization
Requirements
• Experience in transit, fare collection or payments. Banking and SaaS backgrounds are very welcome too. • Integration of software platforms with physical devices, validators, fare gates, ticket vending machines or other field equipment. • Large public-sector technology modernization programs. • AI at Masabi_ // AI is becoming part of how we work at Masabi. You don’t need professional experience using AI tools, but we’d expect you’ve experimented with them and are curious about how they can help you learn, solve problems, and work more effectively. • AI at Masabi_
Responsibilities
• End-to-end program delivery • Lead implementation from mobilization through design, integration, testing, rollout, migration and handover. • Own the integrated master schedule across internal teams, subcontractors, the customer and third parties, keeping the critical path, priorities and interdependencies on track. • Turn contractual milestones into clear commitments, owners and acceptance criteria. • Spot risks early and agree recovery plans with the team when milestones are at risk. • Technical implementation and systems integration • Coordinate software, hardware and third-party integrations, including APIs, payment services, field equipment and customer-facing platforms. • Work closely with engineering, product, architecture, QA and implementation teams so design, integration and testing happen in the right order. • Help clear cross-vendor dependencies and technical blockers before they slow testing down. • Multi-vendor and stakeholder management • Bring Masabi, subcontractors, technology and payment partners and the customer together around one delivery plan. • Set clear ownership, commitments and escalation paths, and follow up so partners deliver what they’ve agreed, on time and to the right quality. • Build strong working relationships with organizations that have different priorities and obligations. • Testing, deployment and operational transition • Oversee system and user acceptance testing, defect resolution and readiness reviews. • Coordinate phased deployments, making sure technical, operational, customer-service and third-party teams are ready. • Lead planning for legacy coexistence, account migration, cutover, reconciliation and stabilization. • Base every go-live on evidence, agreed readiness criteria and contingency plans, then guide the move into hypercare and ongoing support. • Program controls and commercial delivery • Keep scope, schedule, resources, budget, risks, issues and changes under control. • Track subcontractor performance and support commercial commitments and change requests. • Deep experience delivering complex technology programs, with many years in senior program or delivery leadership. • Personal, end-to-end ownership of at least one large, multi-year systems implementation, as the accountable program lead (not a workstream or project inside someone else’s program), from mobilization through go-live and handover. • Experience setting up a program from day one: the baseline plan, governance and partner onboarding. • A track record of bringing vendors, integrators, suppliers and customer teams together around one shared plan, and keeping partners true to what they’ve agreed. • Comfortable with complex schedules, critical paths, resource plans and recovery strategies. • Practical understanding of software implementation, SaaS platforms, enterprise systems integration, APIs, technical testing and production deployment. • Great commercial sense, including program budgets, contractual deliverables, supplier performance and change control. • Credibility at executive level, building trust with senior customers and partners through clear communication and thoughtful negotiation. • A habit of turning lessons from past programs into better ways of working for others, whether through playbooks, coaching or setting the standard for how programs are run. • Hands-on and steady under pressure, with the quiet confidence to hold firm when it matters, and sound judgment about when to make the call and when to bring others in.
Benefits
• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation • Private Healthcare and Life Insurance via Trinet • Menopause support • Training allowance of up to $1000 per year • Choice of a workstation • $250 per year to spend on your home office • Ability to work for up to 3 months per year from any country in the world • Enhanced family leave • Fun and collaborative environment with a focus on making a difference in the world • Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all. • // We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work. • Whoever you are, just be yourself.// We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions. • Whoever you are, just be yourself. • Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are. • Driven by Purpose • Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey. • Encouraged to Accelerate • Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load. • Advancing with Empathy • We’re already powering journeys - are you ready to join us?
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