Hypori - Sr Director of Customer Operations & Delivery

• 10+ years in customer success, program delivery, or professional services, including 5+ years leading teams • Active TS/SCI clearance (U.S. citizenship required) • Experience delivering software or SaaS programs to the Department of War or Intelligence Community • A track record managing complex, multi-stakeholder programs against contract requirements, schedules, and budgets • Working knowledge of federal acquisition and the contract lifecycle, including renewals and recompetes • Familiarity with federal security requirements such as IL5, FedRAMP, the Risk Management Framework, and the ATO process • Executive presence and clear, confident communication with senior government and military leaders • Location: hybrid, or remote, with travel up to 40% percent to customer sites • Speed: You move with urgency and get things done today, not next week • Speed: • Focus: You spend your time on the programs and risks that matter most to the mission • Focus: • Extreme ownership: Your programs, your team, your renewals. No excuses • Extreme ownership: • Accountability: You do what you say, when you say. You flag risks early, to your team and your customer • Accountability: • Coachability: You ask for feedback, act on it, and get better • Coachability: • Humility: You know what you don’t know, and you say so • Humility: • Creativity: You find new ways to deploy faster, remove friction, and keep mission customers successful • Creativity: • Preferred Attributes • TS/SCI preferred • Experience with mobile, BYOD, VDI, or zero trust deployments • Experience with classified networks and environments such as JWICS or SIPRNet • Experience building or scaling a delivery or customer success function at a high-growth SaaS company • Military service or Department of War or Intelligence Community civilian experience • Compensation: $200,000 – $230,000 base salary (commensurate with experience), plus an annual performance bonus. • Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce. • In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance.