Cake - Solutions Engineer, AI/ML

Remote - USA *1mo ago

Remote Mid NA Cloud Computing Artificial Intelligence Solutions Engineer Python Vector MLOps AWS GCP Azure Kubernetes Customer Success

Requirements

• 6+ years of experience in AI, Data Science, Machine Learning, and/or software engineering • 2+ years of experience developing AI Solutions, including modern Generative AI technologies, such as LLMs, Vector DBs, Agent frameworks, Tools, and MCP • Strong grasp of the full MLOps lifecycle, including data engineering, training/evaluation, serving, and monitoring • Experience with cloud platforms (AWS, GCP, Azure) and ideally Kubernetes • Strong programming skills in Python • Proven ability to manage multiple projects and customers simultaneously • Excellent communication, collaboration, and customer relationship management skills

Responsibilities

• Work hands on with customers to deliver high quality production-ready AI and Software solutions • Drive exceptional customer success as reflected in successful implementations and high POC conversion rates, renewal rates, and customer satisfaction scores • Leverage deep technical expertise to support customers and troubleshoot complex issues • Work with the product team to prioritize the roadmap based on real customer feedback • Communicate findings to stakeholders in a clear and concise way

Benefits

• Competitive cash compensation • Top-tier fully covered medical, dental, and vision insurance • Monthly half day • Citi Bike membership • Monthly wellness stipend • Office equipment stipend, including reimbursement for approved disability-related accommodations • Investment in employee learning and growth opportunities • Cake is committed to providing equal employment opportunities to all employees and job seekers regardless of race, color, religion, national origin, sexual orientation, gender, gender identity, marital status, disability, veteran status, or any other legally protected category. As an equal opportunities employer, we value diversity and its positive impact on our culture. • Cake also complies with the Americans with Disabilities Act (ADA). We are dedicated to working with and providing reasonable accommodation to job applicants with physical or mental disabilities. If you require accommodation, please email us at [email protected] and we will promptly address your request.