Hinge Health - CSM Mid Market

• A Trusted Advisor: You build genuine, long-lasting relationships with clients at all levels. You understand their goals, anticipate their needs, and make every interaction count. • A Trusted Advisor • A Data Storyteller: You don't just report numbers — you craft a compelling narrative using data-driven insights to influence customer decisions and demonstrate program value. • A Data Storyteller • A Results-Maker: You embody our "Make Results Happen" principle — navigating your day-to-day with purpose, consistently providing on-time, high-quality deliverables, and making meaningful progress toward OKRs. • A Results-Maker • A Learn-It-All: You're curious about digital health, excited to master our product, and eager to evolve as our team and business grow. • A Learn-It-All • A Strong Communicator: You're a confident presenter who can tailor talk tracks to each client while conveying core messages, and you lead meetings effectively with internal and external stakeholders. • A Strong Communicator • 2+ years of experience in client success, account management, or a related client-facing role • Demonstrated ability to manage a book of business across various stages of the client lifecycle, using tools and resources to monitor deadlines and deliverables • Experience building relationships with diverse stakeholders (clients, consultants, health plans, cross-functional partners) • Ability to tell stories with data — pulling meaningful insights from reports and presenting recommendations that drive customer decisions • Strong written and verbal communication skills, including confident presentation abilities • Experience at a high-growth or startup company and comfort navigating the associated ambiguity • Familiarity with employee benefits, digital health, or the broader healthcare ecosystem • Data integration proficiency and advanced Excel skills • Experience with client success platforms (e.g., Gainsight, Salesforce) • At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. • As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com