lendable - Strategy & Operations Manager (US Back Office)

• A track record of owning and delivering complex projects in a fast-moving environment. The subject matter does not have to be fraud or complaints specifically • Strong hands-on analytical ability: comfortable pulling and interpreting data yourself, not just commissioning it from someone else • Clear, direct communicator who can explain complicated situations simply - in writing, in a deck, and in a room with senior stakeholders • Lateral thinker willing to challenge how things have always been done • Comfortable managing a mixed workload and team: some of this role is structured project work, some is reactive case handling, and the balance will shift • Genuine interest in how technology and AI are changing how operational functions should be built • Experience in financial services or a regulated environment is useful but not required. We value transferable skills and fresh perspectives