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deliveroo - Strategy & Operations Manager

London - The River Building HQ - Hybrid2d ago

In Office EMEA Operations Manager Strategy Manager Reporting B2B Stakeholder Management Governance

Requirements

• Strategy and Operations Expertise: Significant experience in strategy consulting or business operations within tech, marketplace, or B2B environments. • Cross-Functional Influence: Exceptional stakeholder management skills with a proven ability to build consensus and drive alignment across commercial and product teams. • Entrepreneurial Ownership: Demonstrated ability to thrive in ambiguous, fast-paced environments, balancing high-level strategy with hands-on execution. • Data and Commercial Acumen: Strong proficiency in using data tools to solve complex problems, coupled with a deep understanding of marketplace dynamics and B2B monetisation. • Leveraging Modern Tools: Practical understanding of how to apply AI tools to enhance operational output, uncover strategic questions, and drive business results.

Responsibilities

• You’ll be joining the Deliveroo for Work (DfW) team. DfW is Deliveroo’s B2B arm, offering simple, flexible food solutions to corporate clients across all of our markets—from team lunches and late-night meals to office events and pantry supplies. • Define Strategic Initiatives: Design priority global programs like Plus for Business, taking full ownership of cross-functional alignment and overarching targets. • Operationalise and Execute: Build playbooks, GTM frameworks, and scalable operational models for local teams, driving execution from zero to one. • Bridge Product and Business: Partner closely with Product and Tech teams to navigate complexity and build scalable technical solutions for corporate customers. • Drive Global Consistency: Streamline processes across markets to reduce operational complexity while tailoring decisions to local competitive and cultural dynamics. • Deliver Data-Led Governance: Track, analyze, and report on core initiative metrics to maintain rigorous visibility and continuously iterate at speed.

Benefits

• At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: • 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. • 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. • 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. • 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. • We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. • OUR GLOBAL STRUCTURE • Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. In this role you will be collaborating closely with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. • DIVERSITY, EQUITY AND INCLUSION • At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. • We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.