Mercury - Head of Product - Personal Banking

• Build a personal banking experience so good that people tell their friends and colleagues about it • Own the metrics, product strategy and the propositions we take to our customers, covering personal money management, banking, savings, investments, money movement, and in the future, lending • Set the craft bar: sweat the details — copy, latency, empty states — that decide whether a consumer product feels inevitable rather than adequate • Drive the use of AI in products where it makes the experience meaningfully better • Build and scale the org: recruit and lead a high-performing PM team, instill strong build discipline, develop future leaders, and set a cadence and culture that drives pace and quality • Grow the business: own acquisition, activation, retention, and the loops that compound,  including how personal banking connects to the businesses Mercury already serves • Make reliability and trust product features: own uptime, correctness, latency, and support outcomes, and be measured on them • Align the ecosystem: bring product, engineering, design, data, risk, compliance, legal, marketing, support, and partners behind one cohesive strategy • Some things that might make you successful in a role like this: • A consumer product leader with taste: you have built products millions of people chose to use, and can point to the decisions that made them work • You have shipped AI-led products to real consumers and have opinions about what AI makes possible and where it fails • An exceptionally high bar for craft, and a customer-centered, data-driven, and experimentation-oriented approach • 10+ years building consumer products, including time owning a product's growth and economics, not only its roadmap • 5+ years leading product managers: hiring, coaching, org design, and performance management • Experience launching and scaling 0-1 products, alongside operating a large product with real customers on it • Exceptional cross-functional leadership across engineering, design, data, risk, compliance, and partners • Nice to have: banking, payments, or fintech experience. We can teach you the rails; we cannot teach product judgment • Sound judgment in a regulated environment: you balance a delightful experience with the controls a banking product requires, and know which corners are never worth cutting