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gt-hq - Junior Onboarding & Implementation Specialist | Vodori (Europe)

Remote - Europe4d ago

Remote Junior EMEA Medical Devices Pharmaceuticals Onboarding Specialist Implementation Manager Mandarin Russian Customer Success Customer Onboarding Documentation Training Delivery Stakeholder Management Customer Training Project Coordination

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Requirements

• Multilingual skills, especially Spanish, French, Italian, German, Mandarin Chinese, or Russian. • Comfortable working with international teams and enterprise customers. • Experience in life sciences, pharma, biotech, medtech, or other regulated industries. • Experience with Veeva or similar workflow / content management platforms. • Previous exposure to software implementation projects. • Experience preparing training materials, user guides, or enablement content. • Experience with LMS, knowledge bases, CRM, ticketing, or project management tools. • Experience supporting UAT or software testing. • Experience working with customer success, implementation, product, or support teams. • INTERVIEW STEPS • 1. GT interview with Recruiter • 2. Interview with Vodori • 3. Final interview

Responsibilities

• Support Implementation Managers across customer onboarding and implementation projects. • Assist with project coordination, follow-ups, and tracking and completing implementation tasks. • Support UAT preparation and execution. • Help with testing activities and validation of customer configurations or workflows. • Prepare and update training deliverables, user guides, documentation, and support materials. • Assist with customer training preparation and, where relevant, support training sessions. • Help collect, organize, and follow up on customer questions or feedback. • Coordinate with internal teams such as Implementation, Customer Success, Product, and Support. • Support customers during onboarding and help ensure a smooth transition to product adoption. • Maintain accurate records of implementation progress, open items, and customer readiness. • ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE: • Experience in customer onboarding, implementation support, customer success, software support, training coordination, or a similar customer-facing role. • Comfortable working with SaaS, enterprise software, digital platforms, or business-critical systems. • Strong organizational skills and attention to detail. • Ability to manage follow-ups, documentation, and multiple workstreams. • Good understanding of customer-facing communication and stakeholder management. • Ability to learn new software products and workflows quickly. • Comfortable supporting UAT, testing, documentation, and training delivery.