Meadow - Family Coordinator

Remote - Honduras, Ecuador, Mexico...Up to $29k4w ago

Remote Mid LATAM Oil & Gas Transportation Office Coordinator Close Documentation Slack Case Management

Requirements

• 2+ years of experience in customer-facing, operations, or hospitality roles. • Strong written and spoken English. • Clear, calm communicator who builds trust quickly, whether over the phone, email, or text. • Strong multitasker — able to move quickly while maintaining accuracy and attention to detail. • Accountable and proactive: you take ownership, close the loop, and surface issues early. • Energized by our mission and excited about the opportunity to help shape something new in a category that truly needs it. • A home setup that supports the work - see our tech requirements for details. • Experience in environments where empathy and execution were equally important. • Spanish fluency — many of the families we serve speak it. • Details: • Remote, full-time

Responsibilities

• Manage a dedicated book of cases from intake through final resolution. • Support families via phone, text, and email with empathy, clarity, and professionalism. • Guide families through each step of the process while building trust and rapport. • Coordinate key case milestones, including transportation, documentation, cremation scheduling, and ashes return. • Collaborate with teammates to support the broader case load and maintain continuity of care. • Assist with team coverage, escalations, and urgent case needs as volumes shift. • Partner with internal teams and external vendors to keep cases moving efficiently. • Maintain accurate documentation, update systems promptly, and proactively flag issues. • Ensure smooth case handoffs and anticipate downstream impacts. • Work across HubSpot, Aircall, Slack, GSuite, and our internal case management system.

Benefits

• $7 – $14 per hour • We’ve taken a disciplined approach to compensation from day one. It’s the only way to keep things consistent, fair, and strategic—so both our team and company can grow in a healthy way. • We set ranges using benchmarking data (incl. Pave.com - the best source for early-stage companies since it pulls directly from HR systems). • Offers are based on 3 factors: • Performance potential: how you did in interviews and how closely your experience matches the role • Seniority: the depth of your relevant experience • Location: cost of living differences. • At Meadow, we’re reimagining end-of-life care - a $23B industry untouched by modern software or service thinking. In under a year, we became the largest cremation provider in Los Angeles, with 80+ NPS and hundreds of families served monthly. Now we’re scaling across the U.S. and hiring globally. • We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters. • Learn more about our global teams here. If this sounds like your kind of team, we'd love to hear from you. • In this role, you’ll be responsible for managing a dedicated book of cases, serving as a primary point of contact for families, and handling inbound inquiries related to those cases. You’ll coordinate key parts of the process - including transportation, documentation, cremation scheduling, and ashes return - while ensuring families receive clear communication and thoughtful support throughout. • At the same time, this is a highly collaborative environment. While each representative owns assigned cases, the team works closely together to support the broader case load, step in during high-volume moments, and ensure no family experiences delays or gaps in care. Success in this role requires both strong personal accountability and a team-first mindset. • This position is ideal for someone who is empathetic, organized, and comfortable in a fast-moving startup environment. We’re in active build mode, and this role offers meaningful growth for someone who is proactive, collaborative, and motivated to support others during an important moment in their lives. • Tools: HubSpot (CRM), Aircall (phone), Slack, and our case management system • Tools • Shift: Full-time (8 hours, consistent schedule) • Shift • Hours: US Day Shift: • Hours • 8 a.m. - 4 pm PT or • 9 a.m. -5 pm PT • We’re a real business, built to last. We’ve proven our model in LA and became the largest independent funeral home in California in less than two years. We’re now going national. And plan to grow for years to come. • We’re a real business, built to last. • A serious employer for global teammates. We have years of experience running distributed teams. Same 1:1s, check-ins, and career paths as our U.S. team - same expectations, same opportunities. • A serious employer for global teammates. • People stay. Regrettable turnover is very low. Don't take our word for it - read our Glassdoor reviews. • People stay. • Fair compensation with real upside. Base pay benchmarked globally. Top performers consistently earn the full bonuses. • High care, high standards. Real investment in training and growth, honest feedback, no burnout culture. • High care, high standards. • Benefits: PTO, 10 paid holidays, paid training, fully remote. • Purpose-driven work: Real impact during one of life's most meaningful transitions. • Purpose-driven work: