Paloma Health - Care Coordinator
Requirements
• At least 1 year of experience in a customer service role • Excellent communication skills, both written and verbal, with fluency in English • A friendly and approachable nature • Organised and at the same time flexible and adaptable, as Paloma is a dynamic, ever-changing environment. • Enjoys supporting people with challenges and pays close attention to the details of each interaction • Familiar with typical IT tools, including support ticketing systems and Microsoft Office and/or Google Suite. • Courses or further study to demonstrate personal development in customer service • Experience in a healthcare environment • Knowledge of patient confidentiality and data protection regulations • Don’t meet every requirement? • Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top-performing workplace, so if you’re excited about this role but your past experience doesn’t align with every qualification, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
Responsibilities
• Serve as the first point of contact for families, consistently providing a warm, welcoming, and supportive experience • Manage phone calls and emails from families, GPs, and other healthcare professionals. • Maintain and action a dashboard of prioritised tasks, including referral processing and support tickets • Good time management skills, ensuring responses are within targeted timelines • Ensuring all interactions are documented clearly and to a high standard • Manage safeguarding incidents with the support of a safeguarding team as needed • Provide regular updates on ticket volumes in cross-functional team meetings
Benefits
• You will be part of a mission-driven organisation that’s transforming access to autism and ADHD care in England. For all employees, we offer: • A strong and positive culture that prioritises team building, transparency, and career development. This includes protected time and budget for team connection and learning. • Comprehensive compensation, including: • Salary of £33,000 per year, with some flexibility based on experience • Annual salary reviews, ensuring they are competitive • 5% employer pension contribution • For employees working at least 0.8 FTE: • Equity compensation through Share Options in Paloma Health • Optional Private Medical Insurance and Employee Assistance Programme • Professional Registration Fees Allowance for clinicians • A unique annual leave benefits package which includes: • 37 days of annual leave. This is 28 standard days, plus eight bank holidays, plus your birthday off. • Option to buy an additional 5 days per year (giving a maximum of 42 days) • Where required, 2 days per year of special leave, for events that can happen in life, whether personal or family-related • Additional benefits include: • A premium performance company laptop • NHS discounts, including the Blue Light Card (as we are an NHS provider). • Equality & Diversity
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