Pipe17 - LATAM/Americas EDI Solutions Architect- Implementation

Remote - Americas$35k - $35k3mo ago

Remote Principal NA E-commerce Solutions Architect Customer Onboarding Customer Success E-commerce

Requirements

• Bachelor's degree in Business Administration, Information Technology, or related field. • Minimum of 3 years of experience in customer success and/or project management, with significant experience in the e-commerce industry. • Solid understanding of Electronic Data Interchange (EDI) processes and standards, with experience in onboarding and managing EDI implementations. • Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines. • Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders. • Proven ability to problem-solve and troubleshoot technical issues, with a customer-centric approach to delivering solutions. • Experience working with cross-functional teams and collaborating effectively to drive customer success. • Knowledge of integration technologies is a plus. • Strong analytical skills and attention to detail. • If you are passionate about customer success and have a strong background in EDI implementation and management, we encourage you to apply for this exciting opportunity to join our growing team at Pipe17.

Responsibilities

• Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process.. • Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements. • Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding. • Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions. • Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers. • Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed. • Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives.

Benefits

• Competitive salary • Great healthcare + dental + vision coverage • Retirement plan • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need. • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation • Pipe17 is a venture-funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area. • Pipe17 • We provide an AI-native OrderOps platform that makes commerce operations effortless for brands and 3PLs. Pipe17 connects sales channels, marketplaces, ERPs, WMS, and trading partners through one integration, automates order and inventory flows, and delivers real-time visibility so operations stay proactive - not reactive. • AI-native OrderOps • With Pipe17, companies scale omnichannel, onboard faster, protect margins, and reduce operational costs - all while serving customers better. • Pipe17 sells directly to merchants and 3PLs and through a growing ecosystem of technology and services partners. The company is backed by GLP Capital Partners, a leading investor in ecommerce logistics. • Pipe17 recently announced its Series A funding to accelerate growth and category leadership. You can read more here.