Pipe17 - Solutions Architect - Ecommerce Systems Integration
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• E-commerce Knowledge • Familiarity with vendors, tech stack, typical use cases, merchant activities, sales channels, fulfillment channels, and information flow between them (orders, shipping requests, fulfillment notices, etc.). • ERP Proficiency • ERP Proficiency • Expertise in configuration, customization, and integrations. • API Utilization • API Utilization • Ability to work with APIs for data integration. • Knowledge of JSON and basic programming in JavaScript (ability to read and understand code). • JavaScript Knowledge • Basic to intermediate skills for customization. • AI Tools Experience (BONUS) • Familiarity with AI tools is desirable. • System Logs Interpretation • Ability to read and interpret system logs for issue diagnosis. • Problem-Solving Skills • Strong problem-solving abilities. • Communication Skills • Excellent verbal and written communication. • Project Management • Project Management • Ability to manage multiple projects and tasks simultaneously in a fast-paced environment.
Responsibilities
• “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey • Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge • Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives • Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers • Translate business requirements into product use cases or technical requirements • Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org • Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed • Coach and educate customers to improve adoption of Pipe17 • Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers • Create and improve documentation to help customers and partners help themselves • Document onboarding steps for future reference and to transition to other teams as needed
Benefits
• Competitive salary • Great healthcare + dental + vision coverage • Retirement plan • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need. • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation • Pipe17 is a venture-funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area. • Pipe17 • We provide an AI-native OrderOps platform that makes commerce operations effortless for brands and 3PLs. Pipe17 connects sales channels, marketplaces, ERPs, WMS, and trading partners through one integration, automates order and inventory flows, and delivers real-time visibility so operations stay proactive - not reactive. • AI-native OrderOps • With Pipe17, companies scale omnichannel, onboard faster, protect margins, and reduce operational costs - all while serving customers better. • Pipe17 sells directly to merchants and 3PLs and through a growing ecosystem of technology and services partners. The company is backed by GLP Capital Partners, a leading investor in ecommerce logistics. • Pipe17 recently announced its Series A funding to accelerate growth and category leadership. You can read more here.
No credit card. Takes 10 seconds.