imprint - Field Sales Territory Manager
Requirements
• 4+ years of sales, retail, or customer service experience; experience in a credit card, financial services, or consumer banking environment is a strong plus • Demonstrated ability to meet and exceed sales targets in a fast-paced, guest-facing environment • Strong communication and interpersonal skills, with the ability to engage and build rapport with diverse groups of customers and store associates • Comfort working in a dynamic, field-based role with regular travel across assigned retail locations • Ability to adapt quickly to changing store environments, business priorities, and customer needs • Basic understanding of financial concepts, credit cards, and rewards programs; training will be provided • High school diploma or equivalent required • Availability to work a flexible schedule including evenings, weekends, and holidays based on business needs • Experience in fintech, payments, or co-branded credit card programs • Background working within or alongside a brand with a significant retail footprint • Familiarity with training or coaching retail associates in a sales capacity • Experience working in a performance-based or variable compensation environment
Responsibilities
• Serve as an on-site brand ambassador for Imprint's co-branded credit card programs, engaging store associates and guests to communicate card features, benefits, rewards, and promotional offers • Train and coach retail store associates on card sales techniques, objection handling, and program value—building their confidence and capability to independently drive card applications • Drive card acquisition by connecting credit card benefits to the in-store shopping experience and tailoring recommendations to individual customer needs and interests • Assist customers with completing credit card applications accurately, ensuring a smooth and compliant application experience from start to finish • Collaborate with store teams to meet daily, weekly, and monthly acquisition goals, contributing to a positive, results-oriented team environment • Track and report on store-level performance metrics, including application volume, associate engagement, and cardholder penetration rates, surfacing insights to your manager • Maintain strong working knowledge of the partner brand's products, promotions, events, and loyalty programs to effectively connect card benefits to the broader customer experience • Identify operational gaps or coaching opportunities at the store level and escalate with proposed solutions to the Head of Field Sales • Adhere to all applicable bank policies, procedures, regulations, and legal requirements, including those governing consumer credit applications and data privacy • Maintain scheduling flexibility as business needs evolve, including availability across store hours, evenings, weekends, and key retail seasons
Benefits
• Competitive compensation and equity packages • Leading configured work computers of your choice • Flexible paid time off • Fully covered, high-quality healthcare, including fully covered dependent coverage • Additional health coverage includes access to One Medical and the option to enroll in an FSA • 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents • Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
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