Veda Tech Labs Inc - Customer Engineering Lead
Requirements
• A track record of owning complex customer engagements in a technical role, such as customer engineering, solutions engineering, integration engineering, forward deployed engineering, or technical consulting. • Strong DeFi and Web3 fundamentals. You understand smart contracts, wallets, token approvals, vaults, lending, liquidity, and deposit and withdrawal mechanics, including their operational risks and tradeoffs. • Hands-on experience with block explorers and blockchain tooling. You can inspect transactions and events, read contract interfaces and relevant Solidity code, and reason about permissions and the movement of assets. • Practical software engineering skills. You can work with APIs and SDKs, read an unfamiliar codebase, write scripts in a language such as Python or TypeScript, and investigate issues across onchain and offchain systems. • Exceptional written and verbal communication. You can lead a technical discussion with customer engineers, explain a tradeoff to a business stakeholder, and write a specification that an engineering team can act on. • Strong execution and organizational judgment. You can turn an ambiguous request into a concrete plan, manage competing priorities, and drive work across teams through completion. • The confidence to set realistic expectations, challenge assumptions constructively, and distinguish confirmed facts from questions that still need investigation. • Experience using AI tools in real workflows, with the technical judgment to evaluate and correct their output. • Built or supported DeFi vaults, institutional crypto integrations, or products involving lending, staking, or cross-chain infrastructure. • Worked directly with exchanges, wallets, asset managers, or other enterprise crypto customers. • Created implementation playbooks, intake systems, or automation that improved delivery across multiple customers. • Shipped production software or smart contracts and supported them after launch. • WHAT SUCCESS LOOKS LIKE • Customers have a technically credible partner who understands their needs and follows through. Engineering receives clear, validated requirements. Launches become more predictable, recurring issues become less frequent, and customer feedback informs product decisions. • You’ll help define how Veda works with its customers as we grow, with substantial ownership over both individual engagements and the systems that make great delivery repeatable.
Responsibilities
• Own customer relationships and communication. Build trust with technical and business stakeholders, lead regular conversations, communicate progress proactively, and address concerns before they escalate. Make sure customers know what is happening, what decisions are needed, and what comes next. • Own customer relationships and communication. • Lead technical discovery and solution design. Understand each customer’s goals, architecture, and operational constraints. Map those requirements to Veda’s capabilities, explain tradeoffs, and identify gaps that require product or engineering decisions. • Lead technical discovery and solution design. • Translate requests into actionable engineering work. Produce clear specifications and tickets covering expected behavior, technical context, dependencies, acceptance criteria, and open questions. Resolve ambiguity before it creates unnecessary implementation work. • Translate requests into actionable engineering work. • Drive delivery from intake through acceptance. Establish owners and milestones with engineering, coordinate dependencies, surface risks early, and validate that delivered functionality meets the customer’s requirements. • Drive delivery from intake through acceptance. • Investigate technical issues directly. Inspect onchain transactions, contract state, API responses, and logs. Reproduce problems, build small scripts or integration examples, and bring engineering a useful diagnosis when deeper investigation is needed. • Investigate technical issues directly. • Standardize vault launches and operations. Own the customer delivery process, including intake requirements, configuration decisions, launch checklists, documentation, and operational handoffs. Identify recurring friction and work with engineering to eliminate it. • Standardize vault launches and operations. • Own ongoing customer success. Stay close to adoption, satisfaction, and changing requirements after launch. Coordinate customer communication during incidents and follow through on resolution and corrective actions. • Own ongoing customer success. • Use AI to improve execution. Apply AI tools to research, debugging, specification development, documentation, and workflow automation. Verify outputs and remain accountable for technical accuracy and customer commitments. • Use AI to improve execution.
Benefits
• Competitive salary and equity, with compensation reflecting experience, technical depth, and the scope of responsibility.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT