marshmallow - Senior Operations Manager, Car Finance
Requirements
• Significant operational leadership experience in regulated financial services • Deep working knowledge of UK consumer credit conduct requirements • Experience running or building an operations function through a period of volume growth • Comfort using data to set priorities, size problems and evidence decisions • Ability to adapt to AI-native and tech-enabled ways of working • Motor finance or hire purchase experience • Experience using LLMs to drive operational efficiencies • You already know some of the stack: Linear, Google Suite, Notion, Intercom, Claude.
Responsibilities
• Lead the collections and servicing team, owning performance, coaching, development and hiring as the function scales. • Develop a best in class collections approach: delivering leading business outcomes, looking after customers, and ensuring we're meeting our regulatory and statutory requirements • Build an excellence-focussed, customer-centric culture within our operations function • Build relationships with brokers and dealers and ensure our underwriting and pay out processes meet their needs • Own key commercial outcomes around servicing and collections, including reporting up to the car finance leadership team and key group stakeholders • Work with our engineering team to build a highly efficient, AI-native operations function that supports and complements customer-centric expert
Benefits
• Bonus scheme designed to reward high performance • Private medical insurance with Vitality, mental health support with Oliva • Personal learning budget and 2 dedicated L&D days a year • Monthly flexible benefits budget to spend as you choose • 25 days holiday plus bank holidays • 4 weeks Work From Anywhere per year • We are not in a position to offer sponsorship and/or a visa for this position • Here's what to expect: • 1. Intro call with our Talent team (30 mins) • 2. Skills and experience interview the hiring manager (1 hour) • 3. Task-based interview & Values and ways of working interview (2 hours) • We review every application and will always let you know the outcome - though we're unable to provide individual feedback at application stage. • Diversity of thought • We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.
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