Coupang Internal - Senior Director, Global Payroll and Equity Administration [L8]
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Requirements
• Educational Foundation: Bachelor's degree in Finance, Accounting, Human Resources, Business Administration, or a related field. • Educational Foundation: • Global Payroll and Equity Scale Expertise: 15+ years of progressive experience in payroll and equity administration, with a proven track record navigating highly complex, high-volume, multi-country environments across large-scale, publicly traded organizations. • Global Payroll and Equity Scale Expertise: • Proprietary/Custom System Delivery: Proven experience acting as the functional owner or key strategic partner in building custom, proprietary, or deeply bespoke internal payroll/equity software from scratch, rather than simply managing off-the-shelf SaaS implementations. Act as the functional "product owner," bridging the gap between payroll/equity compliance and internal engineering/IT teams to design automated, highly scalable system architecture. • Proprietary/Custom System Delivery: • Geographic Regulatory Expertise: Deep operational and compliance expertise across multiple global geographies, with a strong emphasis on Asia-Pacific and North America markets. • Geographic Regulatory Expertise • Executive Stakeholder Influence: Elite communication and interpersonal skills, with a demonstrated ability to align and influence cross-functional executives and teams. • Executive Stakeholder Influence: • Language Proficiency: Fluency in written and spoken English, with proficiency in a Korean a plus. • Language Proficiency:
Responsibilities
• Strategic Payroll & Equity Architecture & Leadership: Design, build, and execute Coupang's global payroll and equity strategy. Shift the function from a reactive operations group to a proactive, tech-driven strategic partner, ensuring the infrastructure scales into a unified, customized global platform alongside Coupang’s global business objectives. • Strategic Payroll & Equity Architecture & Leadership: • Payroll and Equity Operational Leadership: Lead the construction and scaling of the frameworks for end-to-end payroll processing and best-in-class equity administration (including stock options, RSUs, and performance-based awards) for all global Coupang entities. Partner with HR and Legal to design and implement modern global equity programs capable of supporting the company’s strategic goals. • Payroll and Equity Operational Leadership: • Process Transformation & Optimization: Act as the primary change agent to identify systemic bottlenecks and completely re-engineer payroll and equity processes. Applying first-principles thinking to craft and design new payroll/equity systems and processes in order to optimize and establish forward looking KPIs that measure transformation rather than just steady-state maintenance. • Process Transformation & Optimization: • Compliance & Risk Architecture: Design, build, and audit robust internal controls globally. Ensure multi-jurisdictional tax logic, labor compliance, and equity regulations are engineered directly into the DNA of our payroll/equity organization. • Compliance & Risk Architecture: • Vendor Strategy & Ecosystem Management: Rationalize, consolidate, and manage global relationships with existing external payroll and equity providers. Ensure partners are fully aligned with Coupang's technological requirements, driving maximum value and holding them to strict service level agreements (SLAs). • Vendor Strategy & Ecosystem Management: • Team Leadership: Build, lead, mentor, and develop a high-performing global payroll and equity team. Actively cultivating a “builder” mindset across the organization, fostering a culture that balances rigorous operational accuracy with continuous innovation. • Team Leadership: • Data Architecture & Predictive Analytics: Build out the data infrastructure required to deliver regular, actionable insights, cost-trend analysis, and key transformation metrics to senior leadership in Finance, Legal, HR, and IT to align with broader corporate milestones. • Data Architecture & Predictive Analytics:
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