Anchorage Digital - Member of Protocols - Client Success & Operations Manager, Token Vesting

• Drive operational and data execution — take in client spreadsheets, act as a temporary data admin, and upload, review, and validate client data for accuracy. • Build and configure the series of complex APIs that connect the platform to clients' custody accounts. • Communicate client reported bugs / needs directly with engineering team as primary point of contact. • Complexity and Impact of Work: • Lead a portfolio of protocol clients across both pre and post TGE. • Manage ongoing operational needs — data changes, adding users, bug fixes, and other day-to-day requests — with rigor across a portfolio scaling toward ~25 companies / ~2,000 users. • Organizational Knowledge: • Collaborate with the broader organization and engineering to own client requests, feature requests, and bug resolution. • Deliver status updates back to clients and coordinate with sales to identify and convert investor prospects. • Communication and Influence: • Listen to clients through a high cadence of meetings (typically 10–20 in the first quarter of a new engagement), surfacing issues early and discovering new opportunities. • Contribute commercial impact by upselling investor-facing products and expanding existing relationships. • Coordinate with existing CX, Custody, and Protocol team members for a mix of integrated service delivery. • You may be a fit for this role if you have: • A crypto background, with the ability to speak credibly with protocol teams and token issuers and familiarity with tokens, vesting, and custody concepts. • A blend of client-facing experience (customer success, account management, or sales) and technical/operational execution ability. • Strong data and spreadsheet skills, with comfort performing data validation and quality control. • Experience with API configuration or technical integration work. • Strong communication skills, able to manage a high meeting volume and multiple concurrent client relationships. • A high level of organization and reliability under a heavy volume of concurrent relationship and operational tasks. • Commercial instinct — able to spot expansion, upsell, and conversion opportunities in the natural course of client work. • Although not a requirement, bonus points if: • Prior experience at a custody provider, exchange, or token infrastructure company. • Experience working alongside sales teams on prospect conversion. • You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)