swordhealth - Sr. Partner Operations Manager
Requirements
• Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work. • Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation. • Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity. • High initiative and sound judgment: you identify what matters and act without waiting to be directed. • A track record of building trust directly with external partners or customers, not just internal stakeholders. • Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project -- this is what separates someone ready for live, recurring partner ops from a general internal-ops background. • ## What we'd love to see: • Experience in health plans, digital health, or the partner/benefits ecosystem. • Familiarity with partner or channel operations models (implementation, contracting handoff, ongoing account management). • Experience with billing, data integration, or technical operations in a client- or partner-facing role.
Responsibilities
• Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting. • Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track. • Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed. • Own account/partner business review prep and delivery for your portfolio. • Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders. • Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.
Benefits
• Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family • Eligibility: Full-time employees regularly working 25+ hours per week • Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided. • SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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