stacks - Implementation Engineer
Upload My Resume
Drop here or click to browse · PDF, DOCX, DOC, RTF, TXT
Requirements
• Project Management: Experience managing software implementation projects (3+ years) in a SaaS environment, either as an internal lead for process improvement initiatives or as an external consultant managing client implementations. • ERP Expertise: Deep, hands-on experience using Accounting ERPs as a power user (Accountant or ERP Administrator) or as an external Consultant who has supported client implementations and improvements. Experience with NetSuite and Microsoft Dynamics 365 is a plus. • Technical Proficiency: Can understand and explain complex systems to customers, and can self-solve technical problems encountered by customers. Experience with SQL is a plus, as is a basic understanding of software development principles and the ability to create simple solutions using basic scripts (e.g. Python, Node JS). • Accounting Domain Knowledge & Customer-Facing Confidence: You possess strong familiarity with accounting, ideally as a CPA or someone experienced with the month-end close and reporting. This enables you to engage confidently with finance users and technical stakeholders, listening, challenging assumptions, and earning trust. • Step 2: 30-minute conversation with our Customer Success team to dive deeper into your experience • Step 3: Take-home and 1-hour panel interview with 3 members of our GTM team • Step 4: 30-minute final conversation with our COO • Step 5: Offer!
Responsibilities
• Product Implementation & Onboarding: Lead the technical implementation of Stacks for new customers and new product features/modules, including configuring the environment, executing system tests, assisting with UAT, and providing cutover and hypercare support to ensure they are fully onboarded and proficient in using Stacks. • Customer Solutions & Support: Leverage technical knowledge to advise customers on best practices, translate accounting business problems into solutions using Stacks, and work with the Engineering team to diagnose, troubleshoot, and resolve complex technical issues during and after deployment. • Process Improvement & Automation: Drive function building and process improvements to establish smoother, more efficient operational workflows between Customer Success and Engineering. Develop internal tools and automation scripts (light scripting/coding) to streamline customer implementations and scale operational efficiency. • Documentation & Self-Service: Develop and refine Stacks' documentation hub by updating existing content, creating new documentation, and adding materials that support improved client self-service. • Product Improvement: Drive continuous product improvement by capturing and structuring customer feedback, collaborating directly with Product and Engineering to articulate clear problem statements, and influencing the prioritisation of future development.
Benefits
• Cutting-Edge Technology: Work at the forefront of the Gen AI revolution. • Top-Tier Team: Collaborate with talented colleagues from companies like Uber, Plaid, Miro, and Mollie. • Foundational Role: Become one of the founding pillars of an exciting company, backed by Tier 1 VCs and executives from OpenAI, Stripe, and DeepMind. • 🤝 THE HIRING PROCESS
No credit card. Takes 10 seconds.