Pro members applied to this job 36 hours before you saw itGet Pro ›

NICE - Implementation Engineer - 12 Month FTC

United Kingdom - London6d ago

In Office EMEA Data Analytics Software Implementation Engineer Reporting SQL Data Analysis JavaScript C#

Upload My Resume

Drop here or click to browse · PDF, DOCX, DOC, RTF, TXT

Apply in One Click

Requirements

• Bachelor’s degree in computer science, Business Analytics, Data Analytics, or a related STEM field. • Knowledge of basic programming languages and data structures • Knowledge of data analysis and SQL • Curious with a passion for learning • An intriguing problem solver • Ability to successfully work in a team-oriented, highly collaborative environment • If you don't have these but are willing to learn, please apply: • Technical expertise in data structure extraction and summarization • Experience with JavaScript, C#, SQL, HTML, CSS, Python • Experience with integration tools • Application knowledge of Excel, Looker (or similar BI tool) • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovative powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

Responsibilities

• Become an expert in Proactive AI solution design, consultancy, and implementation. • Learn the client’s business processes to define and document requirements for automated transactions of proactive customer journeys. • Document End-to-End Application Integration Specifications • Configure, perform E2E testing, debug, and deploy the SaaS platform in accordance with client requirements. • Define and implement Proactive AI customer journey optimization strategies by utilizing data analytics in conjunction with a deep understanding of the Proactive AI transactional data model. • Write SQL queries and build reports and dashboards. • Collect, organize, analyze, and disseminate information with attention to detail and accuracy. • Write and debug code snippets (in JavaScript) • Design and test APIs • Assist with the training of new implementation specialists. • Provide on-call support to customers.