deaa6ad2-d184-436b-b69e-17f761da1d94 - Clinical Care Navigator, After-Hours (Tuesday to Saturday; 4pm to 12:30am ET)
Requirements
• LCSW, LMFT, LPC, or licensed psychologist. • Minimum of 2+ years of direct clinical care experience. • Expertise in crisis assessment and safety planning • Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions. • Fully engaged and free from interruptions for the duration of shift • Excellent listening, written and verbal communication skills. • Acknowledge and embrace diversity and inclusion. • Motivated to go above and beyond for members to provide a high-touch experience. • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. • Able to multi-task and context switch! • Hypergrowth meets impact • What to expect working here: • You will be held accountable to an exceptionally high bar and impact • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact • You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you • You will create processes & products that have never existed before • You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
Responsibilities
• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue. • Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. • Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. • Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). • Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team. • Use effective written skills to complete professional documentation and to interact with members and providers through email. • Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. • Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. • Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. • Participate in staff meetings, case consultations, and trainings. • Assist with onboarding and mentoring new team members. • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. • You get to be surrounded by some of the brightest minds in the field • You get to learn and grow at an extremely accelerated pace • You will experience transparency, integrity, & humility from leadership • You will be empowered to constantly challenge the status quo • You get the space to experiment & innovate • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly • You will become more resourceful and resilient • You get to be part of a winning team that opens doors in the future
Benefits
• $33.33 – $38.93 per hour • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Month...JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember • Year...202720262025202420232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920191919181917191619151914191319121911191019091908 • Which unrestricted clinical mental health license do you hold? (LCSW, LPC, LMFT, or equivalent) • Please enter your NPI number or confirm that you can obtain one prior to employment • How much transition time will you need to be able to start a new role? • Please provide your mailing address which will be used for geographic compensation alignment, commute confirmation, and onboarding upon employment. • To keep your interview experience seamless and distraction-free, we use an AI Notetaker to record and transcribe our interviews. This helps interviewers focus fully on the conversation and ensures your responses are captured accurately. The recording will only be used internally for evaluation. If you would prefer not to be recorded, you can opt out on this page. Opting out will not impact your candidacy in any way. • Yes, I consent to be recorded • Opt out of recording • Yes, I currently need visa sponsorship • Yes, I may need a visa sponsorship in the future • No, I do not and will not need a visa sponsorship • I am unsure and will discuss in the interview • I don't wish to answer • I prefer to self-describe • No, I am not a veteran or active member • Yes, I am a veteran or active member • Bisexual and/or pansexual • White or European • Southeast Asian • Native Hawaiian or Pacific Islander • Middle Eastern or North African • Indigenous, American Indian or Alaska Native • Hispanic, Latinx or of Spanish Origin • Black or of African descent • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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