Betsson Group - CRM Coordinator - Sportsbook Global Promotions
Requirements
• At least one years’ experience from igaming or from a similar CRM role in another industry. • Experience working with Jira, HTML, and Excel. • Excel • Genuine interest in Sportsbook. • Sportsbook • Strong project management skills, enabling you to handle multiple campaigns and tasks concurrently. • project management • Excellent written and verbal skills in English. • English • Understanding of player bonuses and incentives. • player bonuses • incentives • Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush. • CRM tools • email marketing platforms • Salesforce • Xtremepush • Experience working in a multi-brand and/or multi-market environment. • multi-brand • multi-market environment • Proficiency in Spanish, Portuguese, Greek, Latvian, Polish, or one of the Scandinavian languages is a significant plus. • Spanish • Portuguese • Greek • Latvian • Polish • Scandinavian languages • Location • Based at our vibrant headquarters in Malta, you'll enjoy a fantastic work environment and the opportunity to contribute to the success of a thriving iGaming company. • Malta • Relocation: 🛫 • Relocation • We offer excellent relocation support to make your transition to Malta smooth and enjoyable. • excellent relocation support • Malta • CHALLENGE ACCEPTED? • CHALLENGE ACCEPTED? • By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy
Responsibilities
• Project Management: Use JIRA to manage global promotions projects and tasks, and maintain effective communications with all teams and relevant stakeholders. • Project Management • Execution: Oversee the end-to-end execution of the global promotions calendar. • Execution • Player Rewards: Configure player rewards and bonuses within the campaign systems.
Benefits
• Localisation: Collaborate with local copywriters to ensure full localisation of global promotions materials, transforming global mechanics into local messages. • Localisation • Quality Assurance: Upload and test customer-facing communications (e.g., SMS, emails, landing pages, onsite messages, banners, push notifications) for promotions, ensuring all assets are fully QA'd, approved, and ready for the scheduled launch. • Quality Assurance • Monitoring: Monitor the "shop window" to ensure all promotions are displayed correctly across our products and that the customer journey is working as intended. • Monitoring • Support: Act as the main point of contact for our support team regarding customer queries related to global promotions, and collaborate closely with them to optimise customer journeys and reduce contact-drivers. • Support • After-Hours Support: In addition to standard office hours, you will also work on a roster alongside other Global Promotions CRM Coordinators to provide after-hours support on any incidents relating to CRM promotions. • After-Hours Support
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