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Jobs(26,671)/Partner Manager Role(120)/listenlabs (1) - Founding Customer Strategy Lead, EMEA
listenlabs

listenlabs - Founding Customer Strategy Lead, EMEA

London, United Kingdom+ Equity3w ago
In OfficeStaffEMEALife InsuranceInsurancePartner ManagerHead of Customer SuccessOnboarding SpecialistCustomer OnboardingCoachingCustomer Success

Requirements

• Experience in a customer-facing position is a plus. • Strong relationship-building, communication, and organizational skills. • Self-starter comfortable with ambiguity and fast-paced environments. • Experience with research, insights, or AI products is a plus. • Ability to work in office 5 days/week. • You're excited to build the European presence of one of the fastest-growing AI companies in the world. • LIFE AT LISTEN LABS • Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too. • Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC — we hire the best and treat them accordingly, with meaningful equity ownership. • Annual Learning Stipend: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper. • Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more. • Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster. • Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit. • Flexible time off: A take-what-you-need vacation policy. • We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party — every win is a team win. • Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.

Responsibilities

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth. • Serve as the primary day-to-day contact for key accounts. • Partner with sales to identify expansion and renewal opportunities. • Provide proactive guidance and support to maximize customer value. • Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap. • Develop and refine customer success playbooks as we scale.

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