ruby-labs - Senior UX Researcher
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Requirements
• 4-6+ years of UX research experience in a product company, not an agency. • Proven track record of running both qualitative and quantitative research end-to-end. • Experience designing and running user interviews, usability tests, and surveys independently, from question design to analysis to recommendations. • Strong experience analyzing user behavior using session recording tools (Clarity, Hotjar, FullStory) and product analytics (Mixpanel, GA4, Amplitude, or similar). • Ability to synthesize qualitative and quantitative data into actionable, prioritized insights. • Experience running customer surveys that generate statistically meaningful results. • Strong understanding of conversion funnels, A/B testing, and iterative optimization processes. • Excellent written and verbal communication, you present research clearly to non-researchers and advocate for both the user and the business. • Demonstrated ability to operate independently and drive research projects from question to outcome. • Experience working on D2C SaaS or subscription-based products. • Background in behavioral psychology, customer journey mapping, or user onboarding optimization. • Familiarity with CRO (conversion rate optimization) tools and frameworks. • Experience building a research practice from scratch or in an early-stage team. • Experience mentoring or guiding junior researchers. • Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.
Responsibilities
• Set and own the research agenda, define what we research, why, and in what order, in collaboration with Product and Growth leadership. • Design and run structured research programs, including user interviews, usability tests, surveys, diary studies, and in-product feedback mechanisms. • Analyze session recordings, heatmaps, and behavioral data (Clarity, Mixpanel) to identify friction and patterns. • Conduct competitor research to benchmark best practices and identify differentiation opportunities. • Define and track quantitative research metrics, not just qualitative impressions. • Translate findings into clear, prioritized recommendations that product and design can act on immediately. • Help design A/B test hypotheses grounded in user behavior research. • Build and maintain a research repository structured, searchable, and regularly updated. • Proactively identify gaps in analytics instrumentation and work with the data team to fill them. • Help establish research as a core practice in the org, set standards, frameworks, and processes others can follow.
Benefits
• Discover the perks of being part of our vibrant team! We offer: • Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. • Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. • Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. • Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. • Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0 https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0 • Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!
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