Superside - Senior Account Manager
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Requirements
• 5+ years of experience in account management or client services within creative, digital, or professional services environments. • Experience managing and retaining client accounts with ownership of renewals. • Ability to lead commercial conversations within defined pricing and deal structures. • Strong stakeholder management skills, with experience working with senior clients. • Ability to balance strategic thinking with day-to-day execution. • Experience working with cross-functional teams such as Project Managers and Producers. • Comfort using data to inform account decisions and forecasting. • Strong communication skills in English, with the ability to connect delivery to business outcomes. • Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are. • Remote-first. Customer-led. • Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones. • Global team, local impact. • High performance, low ego. • Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration. • Impact meets opportunity. • We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here. • Grow fast. Lead well. • You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry. • Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension • of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. • Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones. • Learn more at superside.com • Diversity, Equity and Inclusion • We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status. • Superside is a global creative service that provides enterprise teams with top-tier talent, powered by AI, integrated directly into their workflows.
Responsibilities
• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust. • Manage renewals and support moderate growth opportunities within defined commercial frameworks. • Guide Project Managers to ensure smooth delivery and consistent quality across engagements. • Monitor account health, revenue performance, and provide forecasting inputs to senior leadership. • Identify and resolve risks early, acting as the main point of escalation for your accounts. • Translate customer goals into clear, structured creative programs. • Use performance data and insights to support QBRs and renewal conversations. • Maintain a strong understanding of Superside’s services to identify value-driving opportunities. • Partner with cross-functional teams to ensure alignment on delivery and account strategy.
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