IntusCare - Senior Account Manager
Requirements
• 4-8+ years of experience in account management, client partnerships, sales or commercial roles within healthcare technology, population health or SaaS environments • Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations • Commercial mindset with demonstrated ability to drive upsells, revenue expansion, and renewal • Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes • Excellent communication, negotiation and relationship-building skills • Comfortable collaborating cross-functionally in a fast-paced, high-growth environment • Proficiency with CRM systems and project management tools • Experience with EMR software is a plus • Work location: This is a fully remote role based in the United States. • Sponsorship: This position is not eligible for sponsorship.
Responsibilities
• Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies • Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership • Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations • Monitor and be responsible for overall account health and proactively address risks or barriers to client satisfaction in conjunction with other cross-functional teams • Serve as the voice of the customer internally by building trusted, cross-functional relationships across Product, Client Delivery, Analytics, and other key teams - becoming a go-to connector who routes client needs efficiently to the right stakeholders • Lead quarterly business reviews and strategic planning sessions with clients • Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories • Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems • Drive success in your book of business through proactivity and self-direction in a fast-changing environment
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