BTIG - APAC Technology: Front Office Technical Support Specialist
Requirements
• Experience providing technical support in financial services, ideally within a front office or trading-floor environment. • Strong Microsoft Office support skills, including SharePoint and Active Directory administration, together with practical experience supporting network and storage services. • Experience building and managing Linux virtual machines. • Practical scripting and automation experience, particularly with VBA and Python, to support and maintain user-facing tools. • Ability to troubleshoot methodically, manage competing priorities, and resolve issues with appropriate urgency. • Clear, respectful communication skills and the ability to work effectively with traders, operations colleagues, and distributed technology teams. • A reliable, collaborative approach, with curiosity and a willingness to develop new platform knowledge. • Provide basic database support and coordinate larger database work with the US technology team, including the SQLHK01 estate • Experience supporting front office trading platforms, such as Fidessa or Triton, including configuration, troubleshooting, and user support. • Familiarity with database operations or infrastructure lifecycle management. • Experience supporting storage migration or transition programs. • Important Notes: • Important Notes: • Must be authorized to work in Australia. • Resumes must be included with your application in order to be considered. • No phone calls please, you will be contacted within two weeks if your application is successful. • BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 725 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
Responsibilities
• Provide responsive, hands-on front-line technical support to Sydney-based trading and operations users. • Support the local network, storage, and data-center environment, escalating and coordinating with regional or US technology teams where appropriate. • Support and maintain desk-level Microsoft Excel, VBA, and Python tools, coordinating with their owners and users to resolve issues and improve reliability. • Administer and support Microsoft Office, SharePoint, Active Directory, and storage services. • Assist with storage strategy, migration, and transition activities, including knowledge transfer from existing support resources. • Build, maintain, and retire Linux virtual machines in line with agreed lifecycle and operational practices. • Diagnose and resolve desktop, systems, access, and connectivity incidents; communicate clearly about impact, progress, and resolution. • Work collaboratively with APAC and US technology colleagues to ensure critical systems have appropriate ownership and support coverage.
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