AppsFlyer - careers
Requirements
• Passion for solving customer issues in a fast-paced environment • 2+ years of experience with technical support / QA / data analysis/development/ technical account management • Experience in SQL querying and analyzing data • Knowledge of at least one programming language • Business Proficiency in English • Ability to handle communications between clients, internal business teams and engineering teams • Ability to learn new technologies quickly • Ability to multitasking and work independently • Structured and process-oriented • Web/Mobile marketing and/or digital advertising experience • Mobile development / testing (iOS, Android) experience • Familiar with Big data technologies • Familiar with working with different APIs • As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners. • “As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO • ["departments"]=> • object(stdClass)#2234 (4) { • int(4017665002) • string(16) "Customer Support" • ["child_ids"]=> • ["parent_id"]=> • object(stdClass)#2233 (5) { • int(4007801002) • string(12) "Buenos Aires" • ["child_ids"]=> • ["parent_id"]=> • int(4009216002) • ["compliance"]=> • ["demographic_questions"]=> • ["questions"]=> • object(stdClass)#2232 (4) { • object(stdClass)#2231 (3) { • string(10) "first_name" • string(10) "input_text" • object(stdClass)#2230 (4) { • object(stdClass)#2229 (3) { • string(9) "last_name" • object(stdClass)#2228 (4) { • object(stdClass)#2227 (3) { • string(5) "email" • object(stdClass)#2226 (4) { • object(stdClass)#2225 (3) { • string(5) "phone" • object(stdClass)#2224 (4) { • object(stdClass)#2223 (3) { • string(6) "resume" • string(10) "input_file" • object(stdClass)#2222 (3) { • string(11) "resume_text" • string(8) "textarea" • object(stdClass)#2221 (4) { • object(stdClass)#2220 (3) { • string(12) "cover_letter" • object(stdClass)#1912 (3) { • string(17) "cover_letter_text" • object(stdClass)#2001 (4) { • object(stdClass)#1990 (3) { • string(20) "question_35837035002" • object(stdClass)#1989 (4) { • object(stdClass)#1988 (3) { • string(20) "question_35837036002" • object(stdClass)#1987 (4) { • object(stdClass)#1986 (3) { • string(20) "question_35837037002" • object(stdClass)#1985 (4) { • object(stdClass)#1984 (3) { • string(22) "question_35837038002[]" • string(24) "multi_value_multi_select" • object(stdClass)#1983 (2) { • string(11) "Acknowledge" • int(237804914002) • ["location_questions"]=> • Support Engineer - Buenos Aires • AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships. • We’re looking for a technically savvy person who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer’s R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development. • Please submit your CV in English. • We sent an email to {email} • Head over to your inbox and click on the link to confirm your account. • Go to appsflyer.com • When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. • More information • Necessary Cookies are enabled for the assurance and function of a properly run website, and they cannot be disabled. They are usually only set in response to actions permitted by you, such as, enabling functions like navigation and access to secure areas of the website. These Cookies do not store personal information that will be used for other purposes. • These Cookies provide us with aggregated (anonymous) insights into website enhancement and performance improvement. These cookies allow us to measure and improve the performance of our Sites. They help us know which pages are the most and least popular and see how visitors move around the website. • These Cookies enable us to provide enhanced functionality and personalization through our Sites and allow for a better user experience. 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Responsibilities
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication. • Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously. • Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests. • Enrich our client Knowledge Base with relevant technical information. • Create and lead support improvement processes across the company. • Provide product feedback and insights to the business and R&D teams. • Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc. • Being a technical poc for select VIP customers, working closely with the sales and business teams.
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