Samsara - Field Service Engineer (Automotive) - Remote
Requirements
• High school diploma required, advanced degree preferred. • Must have valid driver's license and be insurable • 4+ years experience managing vehicle and/or hardware technology. • Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment). • Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment. • Basic understanding of electronics and electrical systems. • Experience in field operations coordination, implementation, and technical deployment. • Strong attention to detail with the ability to manage multiple projects in parallel. • Excellent communication and stakeholder management skills. • Fluent in English (verbal and written). • Comfortable in a dynamic, fast-paced environment with cross-functional collaboration. • Customer travel is expected up to 50-70%, including weekends and overnight stays. • Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments • Has strong bias for standardization & automation, the ability to think big, with insistence on high standards. • Thrives in a fast-paced and change-heavy environment. • Possesses strong problem-solving skills and a continuous improvement mindset. • Has familiarity or hands-on experience with AI tools to drive operational efficiency.
Responsibilities
• Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met. • Serve as a point of contact for escalations and troubleshooting during install phases. • Monitor CSAT related to installations and resolve root causes of dissatisfaction. • Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements • Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards • Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks • Perform first of kind installations on complex customer projects, serving as the hands on technical expert • Identify risks early, propose mitigation strategies, and keep projects on track • Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners • Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience • Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle • Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements
Benefits
• At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. • Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. • Flexible Working • Flexible Working • At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. • Belonging at Samsara
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