perk - Senior Product Operations Manager - Payments
Requirements
• Experience That Counts: Extensive experience in a tech-driven operations role (typically 5+ years in tech). Experience in the Payments or Fintech space is a strong plus. • Data Fluency: Proficiency in using advanced data analysis tools and methodologies to drive decision-making and measure success. • Process Design Expertise: A proven ability to design and optimize complex end-to-end processes, including experience with wireframing and user flow visualization. • Risk & Compliance Mindset: Comfortable navigating complex regulatory environments and identifying financial or operational risks before they become issues. • Strategic Execution: A track record of breaking down complex, systemic problems into actionable steps that deliver incremental value. • Stakeholder Mastery: The ability to influence across functions, evaluate requests based on clear prioritization, and confidently say "no" when alignment is missing. • Communication Excellence: Skill in translating complex operational narratives into straightforward, structured communications for diverse audiences. • At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. • For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Responsibilities
• Drive Operational Excellence: Lead initiatives across the Payments product area to solve systemic challenges. Develop and implement frameworks that ensure consistent, high-performance operations across teams. • Optimise at Scale: Use advanced data analysis to identify inefficiencies and propose improvements that generate significant value, using AI to drive automation. • Be the Internal Voice of the Customer: Balance their internal teams’ operational needs with broader business objectives, ensuring efficiency gains never sacrifice the end-user experience. • Manage Complex Risks: Proficiently identify and mitigate operational, security, financial, and compliance risks across the product area. Collaborate with Legal and Security teams to define acceptable risk levels and implement robust controls. • Influence and Collaborate: Work with stakeholders across the company, as well as third parties, to define your goals and execute your plans. • Mentor and Lead: Provide guidance to more junior team members, helping them grow in their roles.
Benefits
• Intelligent platform for travel and spend management automating tasks like travel bookings to invoice processing. • Opportunity to join a global company with more than 1,800 people across 12 offices globally. • Headquarters located in London and Boston providing potential relocation opportunities or international exposure depending on current location of the employee. • A culture that values being an owner, delivering exceptional experiences (7-star), mindset over knowledge, curiosity, purpose to unlock power in your potential.
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