MarqVision - Senior Customer Success Manager
Requirements
• 4+ years of Customer Success and/or Account Management experience within brand protection, ideally managing customers in the UK and European markets • Proven experience owning renewals and expansions, including multi-stakeholder relationships • Ability to demonstrate strategic thinking to grow partnership value across complex customer organisations • Excellent customer-facing skills: training, coaching, executive-level discussion management, conflict resolution, and the ability to creatively explain and present complex concepts in an easy-to-understand manner • Comfort working cross-functionally with colleagues across multiple time zones • Strong written and verbal communication skills as well as business and technical acumen • Business fluency in French • Bonus Signal • Familiarity with marketplace or platform enforcement programmes (e.g., Amazon Brand Registry and similar) • Experience working with enterprise customers or in a high-growth startup environment
Responsibilities
• Serve as the primary point of contact for a portfolio of customer accounts across the full lifecycle: onboarding, training, check-in calls, business reviews, feature implementation, and renewals • Build and maintain relationships at all levels of the customer organisation, including executive sponsors, to understand business priorities and cultivate internal advocacy • Proactively monitor account health, identify risk, and execute mitigation plans, escalating internally when needed • Drive adoption of MarqVision’s offering, ensuring customers are leveraging the functionality available to them • Identify expansion opportunities and partner with Sales to grow account value • Define timelines, milestones, and success criteria for customer initiatives and see them through to completion • Partner with Sales, Operations, Product, Engineering, and specialist teams to address customer requests and strategise account growth • Act as the voice of the customer internally, sharing feedback that shapes our product and improves the customer experience
Benefits
• Holiday to take the time you need, when you need it, plus UK bank holidays • Hybrid work model designed for focus and flexibility • Equity in every offer, because you should own a piece of what you're building • Private medical and dental insurance, plus parental leave to support your life outside of work • Workplace pension scheme with employer contribution to help you save for the future • Protect what's original. Scale what's possible. At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now. • Equal Opportunity • Equal Opportunity • MarqVision is an equal opportunities employer and encourages applicants of all backgrounds to apply. We welcome applications regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve. • If you need any reasonable adjustments during the application or interview process, please let us know and we'll be happy to support you.
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