• 5+ years in consulting, customer success, solutions, engagement, or strategy roles serving B2B software customers, at a high-growth company or a top-tier firm.
• Commercial ownership of a book: renewals, expansion, and the retention number that came with it. If you've held a revenue-retention target, say what it was and what you did to it.
• Comfort with the commercial conversation - pricing, negotiation, and objections handled rather than escalated.
• Credibility with both executive sponsors and day-to-day operators. You can run an exec workshop and get hands-on in a rollout.
• Strong analytical judgment. You use product usage data and account signals to spot risk, diagnose what's actually blocking adoption, and decide what to do next.
• Hands-on with AI beyond casual use - something you've built, automated, or genuinely changed about how you work.
• You've led customers through real workflow or technology change, rather than providing reactive support.
• Our brand is intelligent, low-BS, authentic, and deeply customer-oriented. As a champion for our brand, you'll need to be these things too.
• Ability to work in a hybrid model within our London office.