ePlus Technology, inc. - Senior Business Analyst, Professional Services (Req #1417)

• Executive Communication: Present performance trends, risks, and recommendations to senior leadership. • Executive Communication: • Business & Deal Analysis: Evaluate pricing, costs, margins, contract value, licensing, and deal profitability with the deal desk. • Business & Deal Analysis: • Services Lifecycle Performance: Analyze end-to-end services performance, identifying handoff gaps, risks, and improvement opportunities. • Services Lifecycle Performance: • Capacity & Demand Planning: Build capacity models to align skills and labor supply with backlog, demand forecasts, and resource needs. • Capacity & Demand Planning: • Recurring Revenue & Retention: Develop reporting for NRR, GRR, churn, logo retention, customer performance, and FinOps metrics. • Recurring Revenue & Retention: • Field Operations & FP&A Partnership: Align services, financial, and sales data to support integrated analysis and business decisions. • Field Operations & FP&A Partnership: • Services Forecasting & Revenue Performance: Forecast bookings, backlog, revenue, and margin; identify risks impacting revenue realization. • Services Forecasting & Revenue Performance: • Operational & Presales Analytics: Deliver analytics for complex opportunities, including security services and procurement-to-implementation engagements. • Operational & Presales Analytics: • Renewals & Consumption Insights: Develop renewal and consumption models that drive actionable business recommendations. • Renewals & Consumption Insights: • Dashboard Development & Automation: Create executive dashboards and automate reporting using Power BI, Tableau, SQL, Excel, and related tools. • Dashboard Development & Automation: • CRM & Data Quality: Improve data quality, validation, forecasting accuracy, and reporting integrity within Microsoft Dynamics CRM. • CRM & Data Quality: • Cross-Functional Partnership: Collaborate with sales, finance, delivery, procurement, legal, and leadership on commercial and operational initiatives. • Cross-Functional Partnership: • Reusable Analytics Library: Build and maintain standardized metrics, models, and analytical frameworks. • Reusable Analytics Library: • Prospect-Level Collaboration: Connect prospect and opportunity insights to delivery, renewal, and leadership decision-making. • Prospect-Level Collaboration: • 5+ years of progressively responsible experience in sales operations, financial analysis, business analytics, or a related discipline supporting sales, finance, or commercial decisions. • Bachelor’s degree in finance, business, data analytics, or a related field, or equivalent relevant experience. • Experience establishing and reporting managed services or subscription metrics, including NRR, GRR, churn, logo retention, customer-level analysis, and FinOps. • Demonstrated ability to analyze complex cost-to-serve, revenue, margin, and scenario models . • Advanced Excel skills, including experience with Power Query, VBA, or comparable automation methods; ability to build repeatable dashboards and exception reports. • Advanced proficiency with Excel and working proficiency with SQL and Power BI or Tableau. • Strong experience with Salesforce, Microsoft Dynamics CRM, or another enterprise CRM, including data reviews, validation rules, cleansing, and forecast-integrity practices. • Demonstrated ability to translate financial and sales data into concise recommendations and presentations for senior leaders and to influence stakeholders without direct authority. • While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. • By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. • ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice. • Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity. • Notice to Recruiting Agencies: