Customer Success Manager II
In OfficePrincipalNASoftwareSolutions ArchitectCustomer Success ManagerTechnical Account ManagerAdvisorAmbassadorCustomer SuccessTeam ManagementProduct MarketingReportingAccount Management
Upload My Resume
Drop here or click to browse · PDF, DOCX, TXT
Requirements
- 3-5+ years relevant experience in a related area, for example, marketing, mobile marketing, implementation, technical support, business analyst, technical account management and/or customer success professional working with customer accounts of varying sizes and complexity
- You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming
- You are an excellent written and verbal communicator with strong influencing skills and unparalleled follow up
- You’re known for being a team player and work well with internal and external stakeholders (technical resources, project management teams, customer executives, service partners)
- You are a problem solver, with a high level of intellectual curiosity
- You see opportunity and growth in learning more about what you do and how it impacts others
- For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $110,600 and $130,100/year with an expected On Target Earnings (OTE) between $130,100 and $153,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
Responsibilities
- As a Solutions Architect, you will be part of the One-Time Services team that owns the critical early integration and onboarding phase of the customer lifecycle. You will be responsible for delivering data architecture and technical implementation guidance, providing product subject-matter expertise, developing advanced use-case solutioning, and ensuring ongoing alignment with our service partners.
- Your focus will be on owning multiple complex integrations of Braze’s product and acting as the technical conduit between Braze, our partners, and the client’s product and engineering teams. You will work alongside an account team consisting of Sales, Customer Onboarding Managers, Partner Engagement Managers, Customer Success Managers, and be responsible for rapidly understanding each client’s business and technical requirements and driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible.
- You will also help clients address complex use cases and tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and documentation, while collaborating closely with our Technical, Success, Education, and Product teams as required.
- This is an exciting opportunity to bring your experience as a solutions architect, product and implementation expert, business analyst, technical support representative, or client success professional, along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze’s most advanced customers.
- Engage with customer product, engineering, and marketing teams to understand their requirements, goals for using Braze and how the platform will fit into their technical architecture
- Facilitate and support product functionality inquiries and technical aspects of customer onboarding to maximize time to value and drive product completeness for customers
- Communicate effectively with customers, partners and internal teams to document technical requirements, schedules, goals/metrics, customer interactions and risks/blockers to drive positive customer outcomes
- Support Service Delivery Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers
- Design technical implementation plans, target information architectures and scopes of work in partnership with customers and partners to suit their requirements
- Support customers in achieving effective and efficient SDK and API integrations with Braze
- Design and deliver technically focused workshops and enablements to empower customer product and engineering teams to use Braze independently and efficiently
- Troubleshoot technical issues reported by customers during the implementation process and provide solutions
- Support and design tools that will enhance the efficiency of customer integrations & onboarding
Benefits
- Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
- From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Similar Jobs
5h ago
14h ago