oyster - Offboard Operations Expert

• 3+ years of experience in customer service or customer-facing operations, with a strong background in HR, People Operations or People administration. • Demonstrated experience managing complex employee-lifecycle cases and small group transitions or bulk workflows. • Experience supporting employees or customers across multiple countries, regions or employment jurisdictions. • Exposure to employment practices within EMEA is strongly preferred. • Strong SLA and metrics focus, with a track record of achieving individual output and quality goals such as CSAT and turnaround times. • Strong process orientation and confidence using self-service playbooks, asynchronous tools and cross-functional expertise to resolve incomplete or complex information. • An empathetic, human-centred approach to customer support, particularly during sensitive employment transitions. • Strong analytical curiosity and the ability to identify the underlying issue behind a customer request rather than addressing only the immediate question. • Excellent time management and prioritisation skills, with the ability to manage multiple cases, deadlines and regional dependencies independently. • Excellent written and verbal communication skills, including the ability to adapt communication for customers, team members and internal stakeholders across different cultures and jurisdictions. • Strong attention to detail and sound judgement when working with sensitive, confidential or compliance-related information. • Collaborative mindset and willingness to share knowledge, support colleagues during busy periods and work effectively within a distributed global team. • Remote-first mindset and alignment with Oyster’s mission to create global employment opportunities. • AI & Workflow Automation: Actively embraces emerging AI technologies, with a willingness to continuously learn, experiment and identify opportunities to improve workflows, productivity and operational excellence. • You’ll also need • A reliable home internet connection, or the ability to obtain one. • The ability to work within the required regional timezone coverage for your assigned EMEA portfolio, while maintaining appropriate overlap with the broader global team. • HOW WE WORK TOGETHER AT OYSTER • Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team. • Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us. • With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: • Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. • Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. • Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. • Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options. • Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. • WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. • ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE • We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. • Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email [email protected] with the subject line: Interview Accommodations. • Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.