nirvana - Head of Operations and Strategy
Requirements
• 10-15+ years of experience in strategy, operations, consulting, or a GM-type role • Demonstrated ability to operate across the full strategy-to-execution arc: you've set direction AND built the team and processes to deliver against it. A track record of strategy decks alone won't cut it. • Analytical rigor: you're fluent in financial modeling, unit economics, and data-driven decision-making. You can interrogate a P&L, build a business case, and spot when the numbers don't add up. • Experience leading and developing teams of 10-20+ people across multiple functions. You hire well, give direct feedback, hold a high-bar for talent, and create environments where strong people want to stay. • Has strong, tested opinions on how to design operating cadences, planning rhythms, and accountability systems that drive real behavioral change. • Executive presence and exceptional written communication. You can run board prep, write a killer decision-memo, and present to partners without a script. • Comfort with ambiguity and the judgment to prioritize ruthlessly. At any given time, there are 30 things that could matter, and you pick the 3 that move the needle. • 3+ years at a high-growth company where you've built operating infrastructure from early stage through scale. • Insurance or insurtech industry experience — particularly in P&C, commercial auto, or MGA operations. • Background in management consulting (MBB or equivalent) or corporate development. • Experience building or deploying AI/automation in operational workflows • Familiarity with telematics, IoT data, or data-driven underwriting models. • Marketing leadership experience - you've built or helped design a marketing technology stack and helped execute it in a scaled B2B marketing function.
Responsibilities
• Define and drive the company's annual and quarterly planning process in close partnership with FP&A, translating long-range vision into concrete priorities, OKRs, and resource allocation decisions across programs. • Own the pulse on business performance - monitor and evaluate progress versus plans, and lead deep-dives and root-cause analyses to ensure a date-driven understanding of trends • Advise on key partnerships, including carrier and reinsurer relationships, bringing analytical rigor to how we evaluate, structure, and grow these relationships over time. • Lead cross-program learning - identify what's working in one business unit and build the mechanisms to transfer those insights to others. • Evaluate new growth opportunities (new markets, adjacencies, distribution strategies) and build the business cases that inform go/no-go decisions. • Own the operating rhythm at scale: weekly leadership cadences, monthly business reviews, quarterly planning cycles, and board preparation. • Lead the business operations function - the team that ensures our programs have the operational infrastructure (systems, processes, reporting, tooling) to scale without linear headcount growth. • Drive the core operations agenda: identify where manual work can be replaced by AI agents and automation, prioritize the build, and measure the impact. • Build and continuously improve the marketing function - demand generation, brand, content, and GTM team enablement - connecting growth strategy to measurable pipeline outcomes. • Lead and scale our safety programs and interventions to help fleets making better decisions based on Nirvana’s insights • Serve as a counterpart to program GMs and functional leaders - a partner with the credibility and analytical depth to shape decisions across programs. • Drive high-priority, company-level initiatives that fall in the white space between functions; the projects that are critical but don't have a natural owner. • Leading a high performing team across functions, including attracting, developing, and managing talent to drive to clear outcomes • Enable and lead a team to build dashboards, reporting, and communication frameworks that give leadership clear line-of-sight into performance without requiring a standing army of analysts. • Raise the bar on talent for our organization - bring your experience and passion for building great teams, and lean in to mentor and coach top talent.
Benefits
• Run the operating system of a company redefining an industry. Commercial insurance hasn't changed in decades. We're changing it — and you'll own how we operate as we scale. • Real authority, not just influence. You'll lead a meaningful organization, make resource allocation decisions, and shape company strategy — not just prepare slides for someone else. • Work at the intersection of AI and insurance. Our models are the product. Understanding how to operationalize AI — and build an organization that compounds its advantages — is the core challenge of this role. • Join a leadership team that's done this before. Nirvana's leaders have built billion-dollar companies. You'll be surrounded by people who know what scaling looks like and hold a high bar. • Medical, dental & vision insurance (100% employer paid) • 401k with up to 4% company match • Unlimited PTO • Parental leave • Wellness reimbursement • Work from home friendly • We set our salary ranges using compensation data from companies similar to our stage and size. For this role, the estimated total cash for this position is $280,000- $370,000. The actual total cash salary will vary depending on multiple factors unique to each candidate, including location, job-related knowledge, transferable skills, work experience and our assessment of your level during the interview process. Nirvana offers equity for all full-time employees, which is not included in the range listed above and will have an impact on your overall compensation. • Nirvana offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more.Nirvana is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.
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